About
Hi, I'm Diogo.
I'm a Customer Service Manager who speaks fluent 'Human' and 'Machine.'
With a background in IT Support and Administration, I specialize in operational innovation, which is a fancy way of saying I find the most efficient route from "Problem" to "Solved." I've led diverse service desk teams, obsessed over reducing complexity, and occasionally dabbled in HR and compliance to ensure the "Human" element of the business stays as optimized as the tech.
My current professional mission? Seeing just how much AI can transform service operations before it inevitably decides it doesn't need us anymore.
My current personal mission? Raising two kids without them discovering my "emergency" chocolate stash. I'm a passionate photographer, a tech enthusiast, and a firm believer that life is better when your workflows are automated and your coffee is strong.
Team Leadership
Herding brilliant, tech-savvy cats across every service desk environment imaginable.
Process Optimisation
Identifying "the way we've always done it" and replacing it with "the way that actually works."
Compliance & HR
Mastering the art of regulatory adherence so the auditors leave with a smile instead of a clipboard.
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